Returns & Exchanges

At Shiprocket Merchant App, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return and exchange policy to provide you with peace of mind.

Return Process

• 1.
  Initiate Your Request

  Log into your account, navigate to your order history, and select the item you wish to return or exchange to receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.